Frequently Asked Questions
Is Leaper HIPAA compliant?
Yes. Of course. One’s HIPAA compliance ultimately depends on *what else* one does with the collected sensitive information–a review/feedback system is typically just one part of a company’s communications infrastructure.
But yes, we consider all communications within our platform *besides* reviews (which clients must agree to share publicly) to potentially contain “protected health information” or PHI in the language of HIPAA. Therefore, it’s bank-level encryption and strict non-storage of private messages for everything else:
How does Leaper work?
After a visit to your business, you can send your customer a review solicitation. Depending on the method of sending that you choose, the customer will receive a message via email or text message. The message contains a simple greeting from you and requests that the customer clicks on a link to leave you feedback about their visit.
We highly recommend viewing our short walk through demo to see firsthand how the software works.
How long will it take to increase my online reviews and rating?
It varies, but it depends on the number of review sites you are sharing consumer reviews to – as well as the quality of your previous reviews. The organic and steady approach usually takes between 3 to 6 months to significantly increase your overall ratings and drive new business through your doors.
Do I need a website to use your software platform?
No, our software platform provides a custom landing page for your business from which you direct customers to make reviews on the sites that matter to you. That said, having a website and social media accounts will allow you to leverage the full power of our reputation management software by sharing and feeding positive reviews to your website.
Why do I need your software?
Your online presence can significantly help or hurt your business. The stats don’t lie. 90% of consumers read online reviews before visiting a business and 88% say they trust online reviews as much as personal recommendations. Our reputation management software improves how you look online so that people choose your business over the competition.
Can I reward customers who give feedback with special offers?
Sure. Our platform integrates coupons and referrals that allow you to reward customers for their feedback. You can decide what the coupon can be, and when a customer can use it.
Do I have to sign a contract?
Absolutely not. We like you a lot, but we’re not ready for a commitment right now. So how about we just win you back every month with an awesome product and service? Sound fair? Of course, it would make us sad to see you leave us.
Start building a great online reputation today!
You have nothing to lose but new customers.
Start Building Your 5-STAR REPUTATION Today!
You have nothing to lose but new patients.